As a Customer Service Representative at, you will be the primary point of contact for our customers, providing exceptional service and support. Your role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Answer inbound calls and make outbound calls to customers.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Document all interactions and transactions in the customer management system.
• Process orders, refunds, and exchanges.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain up-to-date knowledge of company products, services, and policies.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.

Qualifications:

• Previous customer service or call center experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computers and various software applications.
• Ability to handle high call volumes and stressful situations professionally.