Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information and guidance to customers regarding products, services, and policies
• Process customer orders, returns, and exchanges in a timely manner
• Investigate and resolve customer complaints and issues, escalating when necessary
• Maintain a high level of product knowledge to assist customers effectively
• Collaborate with other team members and departments to ensure seamless customer experience

• Proven experience in a customer service role, preferably in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively