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Customer Service Representative

San Diego, CA 92113

Posted: 07/18/2023 Employment Type: Full time Job Skill: Customer Service Representitive Job Number: CV00132 Pay Rate: $18.00 Per Hour

Job Description

  • Answer inbound customer calls in a fast-paced environment
  • Empathize & understand customer’s urgent plumbing and HVAC problems
  • Book the customer’s appointment in CRM
  • Answer customer questions and provide basic services information
  • Make outbound calls to schedule service calls
  • Sell and renew memberships
  • Follow scripting to provide consistent experience for clients
  • Cross-promote various trade services to customers
  • Communicate with customers via chat or email
  • Complete any responsibilities assigned by manager

Job Requirements

  • Excellent communication skills, both verbal and written
  • Ability to multitask in a fast-paced environment
  • Exceptional customer service and phone skills
  • Strong attention to detail with problem solving capabilities
  • Strong listening and sales skills
  • Ability to achieve target goal
  • Proficiency in Microsoft Office and CRM software
  • Proficient at typing & comfortable with computers

Additional Information

Monday -Friday

Pay-Rate Ranges $18.00/HR-$85.00/HR

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