This role ensures that all floral designs meet company standards for quality and creativity while maintaining efficiency and organization in the design department. The Design Lead works alongside and manages a team of designers, creating arrangements, overseeing supply inventory, and fostering a collaborative, productive, and creative work environment.

Responsibilities

• Ensure designers design and produce floral arrangements standards for quality and style.
• Assign orders to designers, monitor the completion of all daily orders and accurately have them sent out with dispatch per their delivery time.
• Work directly with dispatch with any delivery issues.
• Communicate with the CSR team and Lead with any client order issues or floral replacements needed for client outreach.
• Ensure workspaces, floral window displays, and plant areas remain clean, organized, and visually appealing.

• Previous team leadership or management experience preferred
• Excellent communication, organization, and customer service skills
• Passion for flowers, design, and creating memorable customer experiences
• Willingness to work weekends and holidays as needed.