This position requires minimal supervision, exercising independent judgment, executing and developing solutions to problems, and diplomatically implementing decisions made by management. Day-to-day responsibilities of the Concierge will vary depending on the needs of the residents.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Effectively provide excellent resident services through day-to-day interaction and correspondence with residents.
• Receive and distribute mail and packages
• log in resident to parking and mail systems
• Serve as the first point of contact for residents and potential residents, while effectively directing individuals to the appropriate resources.
• Handle telephone calls and inquiries in a timely and professional manner.
• Handle and resolve resident complaints in a professional and timely manner.
• Route and convey important information to other staff members accurately, both orally and in writing.
• Assist residents with the completion of work orders.
• Establishes personal work priorities and action steps to complete duties and responsibilities, projects, etc.

• Represent the community in a professional manner.
• Maintain a positive businesslike attitude in person and on the telephone.
• Dress in a neat, clean, professional manner and adhere to appropriate grooming.