Below is a listing of key duties that Front of House Team Members will perform throughout their shift, regardless of assigned role.

• Clean and reset tables in the dining area. Includes clearing tables of all used dishes and glasses, sanitizing tables and chairs, and ensuring tables and chairs are neat and presentable.
• Pre-Bus: proactively and efficiently removing items the guests are done with. This is done by asking if you can clear items from the table. Ensure you follow best practices such as avoiding reaching across a guest’s face or stacking too many dishes.
• Monitor Bus Stations: placing dirty dishes in the appropriate bins and taking them back to the dish washing area before they are full. Ensure towels for wiping tables are changes out to keep them fresh.
• Sweeping the dining area to make sure floors are clean and free of trash and debris. Ensure trash cans are clean and that trash is taken out before they get full.
• Be alert of any accidents or spills and promptly clean them up following proper procedures (e.g. marking of spills, using appropriate equipment to clear glass, etc.).
• Pick up guest orders from the food window, verifying the correct items with the Expo. Take items to the guest and be sure to identify the items you are giving them to the guest.
• Pulling numbers from the table when the order is completed.
• Check with the bar for any drinks that can be take to the guest at their table.
• Be alert while on the floor to identify guests who are missing items and communicate needs with the Expo and Shift Lead. Communicate any additional guest orders to the Server.
• Acknowledge ALL guests entering and exiting the restaurant with genuine greetings, salutations, and thank you
• Take accurate food and drink orders following company standards
• Emphasis on getting know regulars and ensuring new guests get an explanation on our service style (table service, drink pick up, etc.)
• Ensure to share specials with guests and offer suggestions to enhance their experience

• Under the direction of the General Manager (GM) and Shift Leads, the Front of House team work together to ensure that each guest receive outstanding service and have a great experience at the restaurant
• Employees will execute the key tasks for the given position assignment they have for the shift and will help their teammates in other assignments as needed
• Successful employees place a priority on providing great customer service, are proactive in carrying out duties, and are team players