Job Summary: Responsible for greeting visitors, handling phone calls, managing office correspondence, and providing general administrative support to ensure a smooth and professional front desk experience while assisting other departments as needed. 

Job Responsibilities: 

• Front Desk Operations: 

• Greet and welcome visitors in a professional and friendly manner.

• Ensure all visitors sign in and are directed to the appropriate person or department. 

• Answer, screen, and direct phone calls to the relevant team members. 

• Maintain a clean and organized reception area. 

• Communication Management:

• Respond to emails, inquiries, and requests promptly and courteously. 

• Handle incoming and outgoing mail and packages. 

• Communicate important messages to relevant staff members in a timely manner.

• Administrative Support:

•  Schedule appointments and meetings for staff members and manage meeting room reservations.

• Assist with basic office tasks such as filing, photocopying, and data entry.

• Maintain office supplies inventory and reorder when necessary.

• Record Keeping & Documentation: 

• Maintain accurate visitor logs and office records. 

• Assist with maintaining employee directories, office policies, or other documentation as needed. 

• Security & Safety: 

• Ensure compliance with office security protocols (visitor badges, access control systems). 

• Report any security issues or maintenance needs to the appropriate departments. 

• Additional Duties: 

• Special projects as requested. 

• Provide administrative support to other departments when needed. 

Skills/Qualifications:

• Skills: 

• Strong verbal and written communication skills.
• Excellent organized and multitasking skills. 
• Proficiency in office software (Microsoft Office, Google Workspace)
• Professional demeanor with focus on customer service. 
• Ability to handle sensitive and confidential information with discretion. 
• Bilingual in both English and Spanish 

• Education: High school diploma or equivalent; additional certification in office administration is a plus. 

• Experience: Prior experience in a receptionist or customer service role is preferred

Key Attributes: 

• Friendly, approachable. And able to work with diverse personalities.

• High attention to detail and strong problem solving skills. 

• Adaptable, punctual, and able to work independently with minimal supervision.