We currently have an opening for an Order Data Entry and Shipment Claims position and looking to fill ASAP. This is an office-based role, temp to hire,  with the following details:

• Schedule: Monday to Friday, 8:00 AM – 4:30 PM
• Rate: $20.00 – $21.00 per hour
• Start date: Immediately for the right candidate

Primary Responsibilities:

Shipping Claims & Logistics Support (FedEx & UPS)

• Investigate and file claims for lost, misdelivered, or damaged packages, including missing contents.
• Follow up with FedEx and UPS to ensure all claims are resolved and TomaxUSA receives appropriate reimbursement.
• Coordinate with customs agents and customers to resolve international clearance issues.
• Initiate address corrections, reroutes, or “return to sender” requests through carrier customer service or online portals.
• Proactively resolve shipment-related issues to ensure successful and timely delivery of all customer orders.

Returns Processing

• Log all returned packages into the OMS (Order Management System).
• Contact customers to confirm updated shipping addresses for returned items.
• Create sales orders for re-shipments and provide customers with new tracking information.

Order Entry & Customer Service

• Accurately enter new purchase orders into the OMS (Office Master System).
• Review and verify pricing, imprint and shipping details, and customer information on all incoming POs.
• Communicate with customers to clarify discrepancies, provide updates, and ensure smooth order fulfillment.
• Respond to customer service inquiries in a prompt and professional manner.
• Maintain accurate and up-to-date records of all orders and customer interactions.
• Develop a strong understanding of the company’s products and services to support efficient order management.

Skills & Qualifications

• Strong written and verbal communication skills for effective interaction with internal teams, and shipping carriers
• High attention to detail with excellent organizational and time management abilities
• Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word
• Basic understanding of FedEx and UPS shipping procedures (preferred, but not required)
• Comfortable learning and using order management systems (OMS) and other office software
• Able to investigate issues independently and follow through to resolution
• Strong data entry and typing skills with a focus on accuracy and efficiency
• Ability to multitask and adapt in a fast-paced, deadline-driven environment
• Self-motivated, dependable, and eager to take initiative and contribute to a team
• Willingness to take on additional related tasks and responsibilities as assigned by management